Skyrocket your Business with Wholesale VoIP Solutions

The increasing online and global competition makes customer communication a crucial differentiator, whether it’s billion-dollar companies or small businesses. Wholesale voice termination over the internet has come a long way to become the most reliable and affordable way for businesses to handle their outbound and inbound traffic.

Businesses leverage AI-powered, cloud-based communication platforms to optimize their communication strategies. Wholesale voice termination services become even more desirable as the rates for connections between countries are based on the anticipated level of traffic, implying lower rates for a higher volume of calls.

The Unified Communication and Collaboration (UCC) market size is estimated to reach $127.5 billion by 2026 from $67.4 billion in 2021, observing a CGAR of 13.6%. A-Z VoIP termination services will contribute to this growth significantly, as the advanced VoIP system is a major component of the UCaaS (Unified Communications-as-a-Service) platform, IP telephony, and video conference systems.

Let’s look at some impeccable benefits of advanced VoIP solutions that lead to excellent quality of service for voice calls, chats, video conferencing, and other media channels.

Advanced Wholesale VoIP Tools and Features

Here’s a list of advanced VoIP tools and features that directly or indirectly serves a specific business objective:

6 Remarkable Benefits of Wholesale VoIP Solutions for Businesses

Better Inner Team Collaboration

While the VoIP system allows employees to manage clients and vendors effectively, it also improves collaboration within the enterprise. Instead of limiting communications to one-to-one phone calls, VoIP’s unified communications platform lets you collaborate in multiple ways.

It encourages open communication with enterprise-grade solutions, such as conferencing, messaging, and file-sharing, in one platform. VoIP termination services also provide easy cross-country connections so that teams of multinational corporations can collaborate better virtually.

Reduced Missed Opportunities

A VoIP solution with advanced features eliminates any chances of a customer not being able to reach out to your business. Such missed calls and lost opportunities can cause massive revenue loss because of lost sales. The VoIP system fills this gap by letting you make or receive extension calls anytime, anywhere, and on any device.

DID (Direct Inward Dialing) numbers, intelligent routing, group extensions, AI-powered IVR (Interactive Voice Response) technology, automated simple queries, and callback options collectively ensure that a business never misses a customer call. Besides, if all agents are busy, they can be directed to voicemail or a group inbox to leave a message.

Improved Call Efficiency for Outbound Sales

Sales is a numbers game because the more people you reach out to, the better the probability of acquiring leads that convert into customers. Advanced business VoIP systems can contribute to those numbers by making it easier and faster for sales agents to connect calls.

Agents can use click-to-call and hotkey-dialing functionality to automate tedious dialing instead of manually entering phone numbers. An advanced VoIP platform enables a call pop-up to unfold customer data in real-time so that sales rep has firsthand customer insight while talking with them.

Boost Cross-selling and Up-selling Opportunities

VoIP system encourages consolidation of inbound and outbound call centers, giving a single view of all processes. It allows support agents to cross-sell and upsell different products and services.

Businesses can use the opportunity when a customer calls the support team with a query related to a specific product. After resolving the ticket, the VoIP system stores all the call details, conversation records, purchase history, and other vital statistics. Then, an AI-enabled VoIP system will schedule a call automatically for service renewal, offers on add-on products, reminders for upcoming service appointments, etc.

Unified Communications

The VoIP phone system makes unified communications possible by consolidating several communication channels. Besides voice calls, VoIP allows integration of email, browsers, instant messaging, content sharing, and more such media, making it an attractive option for businesses. In addition, the unified and streamlined interface improves agents’ user experience and productivity.

Better Accessibility for Customers

UCaaS VoIP platform allows customers to choose whatever medium is convenient for them. Sometimes email or text messaging is preferable to calling. VoIP system will enable customers to initiate the process via email, whereas they can make a follow-up via phone calls and get updates through SMS.

Businesses can also improve accessibility by implementing real-time communication on their websites through webRTC integration. Customers don’t need to hunt for the correct number to call; employees can keep tabs on the entire conversation thread while making a follow-up.

Skyrocket your Sales and Revenue with Wholesale VoIP Termination Services

Customers expect a quick resolution to their queries, and if they can’t connect on the first try, it can contribute significantly to the rising churn rate. VoIP systems have become quite efficient at handling any volume of calls at the outset of AI capabilities and cloud-based UCaaS platforms in telecommunications. Advanced features like automated responses, unified view, and intelligent routing become crucial to ensuring that your business never misses an opportunity to increase sales and revenue.

Broadband Telecom helps mobile operators, wholesale carriers, aggregators, and OTTs provide their customers with the highest quality A-Z VoIP termination services.